The four-part plan for 'hiring' the perfect AI customer service agent

The interview with a customer service applicant is underway. After looking at skills and background, it's time to determine whether the applicant will be a good fit. You’ve conducted hundreds of interviews before, but this one’s a little different — you're interviewing an agent that could handle thousands of conversations simultaneously and respond to customers in a personal way, without delay.This agent works around the clock and doesn't miss an opportunity to upsell. That's the advantage of automation. And despite the differences, just like hiring a human customer service agent, there are several layers to “interviewing” an artificial intelligence agent before you make it part of the team. So do you start by asking for its 30-second pitch? Do you ask where it sees itself in five years?