BlackBerry partners with ServiceNow for incident response management

BlackBerry has announced it has entered into a partnership with ServiceNow to integrate the BlackBerry AtHoc service within the Now platform for rapid crisis communications and IT service management.  By integrating BlackBerry AtHoc into the Now Platform workflow stack, IT operations teams will be able to leverage multiple communications channels in the case of an incident, allowing for more efficient and secure communication. According to BlackBerry, this leads to higher levels of collaboration with the wider business to maintain efficiency, productivity and profitability.
"With this partnership, IT teams will have the ability to alert and assemble a best-in-class crisis team to troubleshoot and resolve any issue such as a critical service outage or an interruption to service, directly within the ServiceNow interface on the Now Platform," the company says in a statement.