How to Get Started with Customer Journey Analytics

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Today, delivering great, relevant experiences is crucial for success. In order to do so, new skills and approaches are needed to get it right. Recent PwC research states that the number of companies investing in omnichannel experiences has jumped from 20% to more than 80%.

Customer journey analytics is one such approach being used to build informed customer experiences. And, for one biopharmaceutical organization, the use of analytics has enabled stronger relationships with healthcare professionals, resulting in a $4.8 million increase in revenue per sub brand, and a measured lift in deploying tactical triggers across the customer journey.
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