CONTENT MARKETING, MARKETING STRATEGY, MARKETING DATA

Omni-channel RO

May 24, 2022

omni-channel-ro
Since the dawn of customer service, organizations have sought to understand their customers’ needs in order to make them as happy as possible. IVR menus route calls to various automated capabilities. Website hot links take customers directly to their interest. But how do you know what it is that the customer needs? You can more easily answer that question and proactively address it when you know the customer’s intent. An advanced omni-channel implementation allows you to know customer intent, efficiently and accurately.

Spotlight

K Web Maker

This is a full service digital marketing agency offering ecommerce, websites, portals, and online marketing services since 1998

OTHER WHITEPAPERS
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whitePaper | August 15, 2022

Whoever coined the phrase “different strokes for different folks” could have been referring to channel partner ecosystems. It doesn’t take long for tech vendors to realize that the state of their channel partner ecosystem is a far cry from being homogeneous, that it does in fact skew towards one of entropy – different partners perform at different levels and have different levels of commitment (at different times!).

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How to Turn Leads into Repeat Customers

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whitePaper | November 10, 2022

In a competitive channel landscape, the partner experience is imperative for increasing revenue – but creating a personalized journey for each partner across all touchpoints can be challenging. To be successful, leaders need the right talent and technology. This guide explores the core areas that you should focus on when looking for a channel management solution.

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INFUSEmedia - 10 Digital B2B Marketing Channels For 2022

whitePaper | March 1, 2022

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The Future of Sales and Marketing

whitePaper | February 25, 2022

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Associate Partner, Marketing and Communications

whitePaper | October 17, 2022

Racial injusti ce, inequity, and the systems designed to perpetuate them have defi ned our nati on’s history. In the 1954 Brown v. Board of Educati on ruling, the Supreme Court stated “…it is doubtf ul that any child may reasonably be expected to succeed in life if he is denied the opportunity of an educati on. Such an opportunity…is a right which must be made available to all on equal terms.”

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Spotlight

K Web Maker

This is a full service digital marketing agency offering ecommerce, websites, portals, and online marketing services since 1998

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