Transforming CX Using RCS Business Messaging

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Route Mobile’s RCS – Business messaging and Wigzo are bringing powerful customer communication lifecycle management for businesses in India. Leverage SMS 2.0 and its incredible Rich Communication Services for contextual customer engagement and transactional operations.

What is RCS?
RBM or RCS – Business Messaging is a communication protocol between telecom operators, OEMs, and messaging partners for A2P rich messaging. RCS Business Messaging equips brands to send videos, audios, images, gifs, map locations, and deep-links for specific actions to create engaging & rewarding campaigns.

Key Takeaways from the Webinar
Watch this exclusive webinar and learn;

  • How a great CX is a pull for business messaging
  • RCS Introduction (as the successor of SMS) and its features
  • Consumer behavior for RBM and brand acceptance in India
  • Route Mobile’s core strength in Messaging Eco-system
  • CDP Offerings and couple it with RBM
  • Marketing automation, and how it adds value to CX
  • Industry-specific Use Cases
  • Q&A
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