CHANNEL PARTNERSHIPS

LiveVox Unveils New Purpose-Built Channel Partner Program ‘ACTivate’

LiveVox | April 12, 2022

LiveVox
A leading cloud-based provider of digital engagement tools and customer service announced its new channel program, ‘ACTivate’. It provides LiveVox’s new and existing partners, including technology solution brokerages, master agents, solution providers, managed service providers, with key tools to sell and market LiveVox’s omnichannel capabilities to new customers. LiveVox also announced that CRN, a brand of The Channel Company, had listed ACTivate in its 2022 Partner Program Guide and named its Head of Global Channel, Dan DeLozier, to their 2022 Channel Chiefs list.

“We’ve seen incredible momentum in the channel over the last year – this is the right time to launch ACTivate and demonstrate LiveVox’s commitment to our growing ecosystem of valued partners, We built ACTivate on top of LiveVox’s best-of-breed, single pane of glass platform, allowing LiveVox to drive growth with our partners - from supporting regional sales teams, to expediting partner onboarding, to comprehensive demand generation and marketing, including events and digital campaigns. The program is purpose-built and highly customized to meet the individual needs of our partners – from recruitment to revenue, with hands-on support every step of the way.”

Dan DeLozier, head of global channel, LiveVox

Some of the benefits of ACTivate include:
  • Sales performance incentive funds and competitive residuals
  • MDF
  • Full marketing automation platform with customizable email and social marketing campaigns
  • Pre and post-sales support through sales specialists and regional channel teams
  • Single pane of glass partner portal
  • Customized partner onboarding

“LiveVox is committed to growing our ecosystem of channel partners – ACTivate is a strategic investment that will make it even easier for our partners to work with us,” said Louis Summe, CEO of LiveVox. “Consumers expect a seamless customer experience when they’re interacting with a brand – whether it’s via the web, by phone, or even through a virtual agent – the contact center is at the center of this evolution. Our full CCaaS suite integrates omnichannel, workforce engagement management, analytics, and AI into a powerful command center that gives enterprises complete visibility into contact center operations and performance. We’re excited to expand our channel program and increase the reach of our solutions by working side by side with our partners.”

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