LiveVox Holdings, Inc., a leading cloud-based provider of customer service and digital engagement tools, announced a strategic partnership with Sandler Partners, a leading distributor of connectivity and cloud services. The Company’s latest partnership will bring Sandler Partners’ loyal and valued Partners into LiveVox’s channel ecosystem.
Under the terms of the partnership, Sandler Partners’ rapidly expanding network of Partners can now offer LiveVox’s performance-driven, blended omnichannel contact center solutions. With a focus on driving exceptional customer and agent experiences, LiveVox offers pre-integrated contact center solutions that are easy to implement and optimize, allowing companies to replace or enhance their existing contact center platform. As part of the partnership, LiveVox will also educate Sandler Partners agents about their full suite of digital messaging and practical AI solutions and technologies.
“Partnering with Sandler is another important milestone as we continue to expand our channel ecosystem and bring our capabilities to more of the market,” said Dan DeLozier, LiveVox’s AVP of Channel and Alliances. “Alan and his team have built an incredible organization, and their rapid growth is evidence of that. We are very excited to get our platform in the hands of America’s fastest growing independent technology services distributor, enabling more contact centers to provide exceptional experiences for customers and agents everywhere.”
LiveVox’s next-generation omnichannel CCaaS platform wins when it comes to the strength and capabilities of their blended voice and digital messaging capabilities, as well as their robust compliance and risk mitigation credentials. For customers with a need to supercharge their outbound and lead generation efforts across all communication channels, while driving increased efficiencies throughout the customer journey, LiveVox will unify all inbound and outbound touchpoints into a single-pane-of-glass platform.”
Caleb Tucker, Sandler Partners Senior Vice President
LiveVox is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India.
About Sandler Partners
Sandler Partners is America’s fastest-growing technology solutions brokerage and distributor of connectivity and cloud services. In 2021, Sandler Partners was included on the Inc. 5000 list of America’s Fastest-Growing Private Companies for the 12th straight year. Over the years, we’ve expanded beyond our telecom roots to deliver best-in-class cloud, colocation, mobility, continuity, and security solutions from 200+ suppliers through a network of 9,000+ industry leading expert technology sales Partners — agents, VARs, and MSPs — to solve the challenges for thousands of small, medium, and enterprise organizations nationwide.