Lilacinfotech | May 28, 2020
Customer feedback is great. Yet, how would you transform that feedback into important customer insights of knowledge? Before, organizations utilized things like studies to attempt to get a good/bad/neutral reaction to their ongoing promoting effort or item. Still, there is so much more information in the form of unstructured data that could help companies better understand their customers. Whether they are using social media, blogs, forums, reviews, or online news commenting, customers are shari...
Read More