TheCustomer

TheCustomer is a space where all of the disciplines within the customer insight (CI) ecosystem can explore the latest thinking and technologies, where the minds behind that thinking can interact, and where brands can hear from the best and brightest in our world. For the first time in history brands can actually know their customers at scale. On an unprecedented level, we can now know who we’re interacting with and what moves & motivates them in their lives, pursuits and purchases.

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Feature market insights and perspectives from top C-Level executives, elite technology influencers and thought leaders from your company here. This signature initiative has garnered immense support...

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WHEN & WHY CUSTOMERS SHARE BRAND ENGAGEMENTS

TheCustomer | July 22, 2020

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The brand engagements we choose to share are dependent on a number of key motivational factors. In the same way some marketers simply wished their efforts would “go viral” for a while, asking people to share something without a proper understanding of human motivation, is little more than wishful thinking. You’ve just downloaded a new app and have been asked to ‘invite your friends’, do you do it? You’ve been awarded a ‘badge’ for si...

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BUILDING CUSTOMER DATA PROTOCOLS TO EMPHASIZE TRUST

TheCustomer | July 20, 2020

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Last week we announced the partnership between Experiom, the data & technology advisory firm, and 3radical, the permissioned data platform, to create a unified, trust-based engagement solution for consumer-facing brands. This week, TheCustomer’s Rafer Weigel sat down with Tony Cox, the CEO of Experiom to better understand the reasons for the partnership and what value he expects it to bring to their broad list of clients. The following has been edited for brevity. Read More

DUCKDUCK GO BEATS MICROSOFT BING IN GOOGLE'S NEW ANDROID SEARCH ENGINE BALLOT

Google | January 13, 2020

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Google is finally ready to give Android users in EU the choice of alternative search engines but surprisingly it’s DuckDuckGo that has been regarded as the most preferred choice whereas Bing stood at last. From 1st March 2020, European Union citizens will get the advantage to choose one out of four search engines as their default (including Google). By doing so, they will not only see their selected choice for making searches in Chrome, but also through Android home screen search box and a...

Read More

FACEBOOK RELEASES LOW-LATENCY ONLINE SPEECH RECOGNITION FRAMEWORK

Facebook | January 13, 2020

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Facebook AI Research (FAIR) today said it’s open-sourcing wav2letter@anywhere, a deep learning-based inference framework that achieves fast performance for online automatic speech recognition in cloud or embedded edge environments. Wav2letter@anywhere is based on neural net-based language models wav2letter and wav2letter++, which upon its release in December 2018, FAIR called the fastest open source speech recognition system available. Automatic speech recognition, or ASR, is used to turn ...

Read More
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WHEN & WHY CUSTOMERS SHARE BRAND ENGAGEMENTS

TheCustomer | July 22, 2020

The brand engagements we choose to share are dependent on a number of key motivational factors. In the same way some marketers simply wished their efforts would “go viral” for a while, asking people to share something without a proper understanding of human motivation, is little more than wishful thinking. You’ve just downloaded a new app and have been asked to ‘invite your friends’, do you do it? You’ve been awarded a ‘badge’ for si...

Read More
news image

BUILDING CUSTOMER DATA PROTOCOLS TO EMPHASIZE TRUST

TheCustomer | July 20, 2020

Last week we announced the partnership between Experiom, the data & technology advisory firm, and 3radical, the permissioned data platform, to create a unified, trust-based engagement solution for consumer-facing brands. This week, TheCustomer’s Rafer Weigel sat down with Tony Cox, the CEO of Experiom to better understand the reasons for the partnership and what value he expects it to bring to their broad list of clients. The following has been edited for brevity. Read More

news image

DUCKDUCK GO BEATS MICROSOFT BING IN GOOGLE'S NEW ANDROID SEARCH ENGINE BALLOT

Google | January 13, 2020

Google is finally ready to give Android users in EU the choice of alternative search engines but surprisingly it’s DuckDuckGo that has been regarded as the most preferred choice whereas Bing stood at last. From 1st March 2020, European Union citizens will get the advantage to choose one out of four search engines as their default (including Google). By doing so, they will not only see their selected choice for making searches in Chrome, but also through Android home screen search box and a...

Read More
news image

FACEBOOK RELEASES LOW-LATENCY ONLINE SPEECH RECOGNITION FRAMEWORK

Facebook | January 13, 2020

Facebook AI Research (FAIR) today said it’s open-sourcing wav2letter@anywhere, a deep learning-based inference framework that achieves fast performance for online automatic speech recognition in cloud or embedded edge environments. Wav2letter@anywhere is based on neural net-based language models wav2letter and wav2letter++, which upon its release in December 2018, FAIR called the fastest open source speech recognition system available. Automatic speech recognition, or ASR, is used to turn ...

Read More