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Forethought | March 16, 2022
Forethought, the human-centered AI platform, today announced that Solve – its sophisticated conversational AI agent that automatically answers common customer questions – has integrated with Zendesk Inc.’s Sunshine Conversations to help support teams deliver a seamless customer experience across any channel.
Zendesk’s Sunshine Conversations API gives users access to the richest features across the broadest set of messaging channels, allowing organizations t...
Digital Information World | January 21, 2020
Recently, Slate released a list named ‘30 most evil tech companies’, which included some top companies affecting our lives on a daily basis. But why call them evil? As much technology is benefiting us, it is also bringing sheer harm to our lives. On the top of the list of evil companies were Amazon and Facebook with Amazon on first and Facebook in the second position. There is no doubt in it as the companies are always into the news for one scandal or another. Amazon gives peanuts to...
SugarCRM | February 22, 2022
SugarCRM announced it has been named “Best CRM Platform” by CX Today, in its inaugural CX Awards program honoring forward-thinking vendors that bring trailblazing visions of customer experience to life. Winners were announced Feb. 17 during an online awards ceremony.
CX Today received hundreds of entrants across each of their ten award categories, and noted that finalists and winners have gone above and beyond to pave paths to CX excellence. Winners were selected by a ...
Google | January 29, 2020
Google Ads is making standard delivery the only ad delivery method for all campaigns, including Display, Video, App, and Hotel campaigns. Google Ads began migrating campaigns from accelerated delivery to standard delivery last October, starting with Search and Shopping campaigns. Starting in April 2020, accelerated delivery will no longer be available as an ad delivery method for any new Display, Video, App, and Hotel campaigns. All existing Display, Video, App and Hotel campaigns using accelera...
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