Top Ways to Measure Customer Experience

| | Sponsored

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Increasingly, brands are looking to differentiate based on an exceptional customer experience. The key to improving the customer experience is being able to effectively measure what’s working and what you need to improve. IBM hosts a webinar presenting tips on how to measure the customer experience for your brand and how to use that data to build better journeys.

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4C Insights

4C is global marketing technology company that delivers a unified platform for audience intelligence and media activation. Leading brands, global agencies, and media owners trust the Scope by 4C™ platform to identify their most valuable audiences and reach them across channels and devices.

OTHER ARTICLES

How Digital Marketing Benefits Business During Coronavirus Pandemic

Article | April 16, 2020

The Coronavirus or COVID-19 seems like the threat for most of the business either it has an online or offline operation. This has made the impacts on most of the business either it is small, medium or large enterprises. It has flipped everyone’s life upside down. From practicing the social distancing, self-isolation, continually washing our hand, wearing the mask while meeting our loved ones, this was not all expected by us which happened due to coronavirus. If we consider the current situation, peoples are in their houses, community gathering is prohibited, offices, streets & workplaces are vacant to avoid the infection of coronavirus. So there are limited options that are there through which you can transform this crisis in the form of opportunities.

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Resources for advancing racial equity in your workforce

Article | April 16, 2020

Send this survey to your organization’s vendors and partners to uncover whether the organizations you work with have diverse teams, leadership, and vendors of their own. With the insights you gain, you can prioritize partnerships that align with your organization’s diversity, equity, and inclusion values.

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CONTENT MARKETING

How to Bring a Human Approach into Your Content Marketing

Article | April 16, 2020

A human approach to content marketing begins and ends with being vulnerable. No, it is not the same thing as being weak. As Brene Brown says: "Vulnerability is the core, the heart, the center of meaningful human experiences…. What most of us fail to understand...is that vulnerability is also the cradle of the emotions and experiences that we crave. Vulnerability is the birthplace of love, belonging, joy, courage, empathy, and creativity." This is why being vulnerable is important to your content marketing: it helps create a connection. (If the COVID-19 pandemic has taught us anything, it’s that we need to be connected to other people. And we need to wash our hands more.) If the thought of being vulnerable totally freaks you out, remember that no one is perfect. No one. Here’s how to weave that human approach into your content marketing. Share your struggles People who don’t know me well probably think I float through life on rainbows and sprinkles. If only. When I graduated from college, I had zero resilience and was struggling with severe anxiety. Unfortunately, I had very little self-awareness, so I had no idea. My first “real” job was with a truly wonderful company, and of course I had the dragon-lady-boss-from-hell. I lasted five miserable months, during which time my anxiety went through the roof and I developed bulimia. I recovered from bulimia after four years, but I didn’t get my anxiety under control until I fell down a hole into depression when I was 37 years old. Here’s how bad it was: If I was out running errands and noticed my car needed gas, I could not stop at a gas station unless I had already planned to. Spontaneously changing the “plan” was mission impossible. Didn’t matter if I drove past six gas stations. I couldn’t do it. Eight years later, I am still on anti-depressants. I doubt I’ll ever go off, because it makes life manageable. (If I hadn’t been medicated during the early days of the pandemic, I probably would have ended up in the looney bin.) Anyway, my point is that we grow the most as humans when we survive and overcome challenging times. My struggles have certainly helped me become the person I was meant to be. Sharing our personal stories – especially the thorny, dark ones – make us human and relatable. If you are on anti-depressants, you and I are now connected by that shared experience. Own your failures I have failed as a wife, mother, daughter, sister, friend and business owner. I am sure I have failed complete strangers as well. Here’s a short list of my failures as a business owner: Doing work for free Not charging enough Failing to fire bad clients quickly Ignoring the financials (profit and loss, balance sheet, expenses, etc.) Hiring the wrong people Working without a contract Not getting a security deposit I own every single failure, which is easy to do when you use the experience to learn and grow. A few years ago, we created a social media marketing strategy for a small clothing brand, even though we didn’t have a contract in place. When we sent the invoice, they refused to pay it. Without a contract, we were SOL. I was furious at myself, but I am comforted knowing that karma is a total bitch. When money is on the line, I tend to learn the lesson very quickly. Recently, I had a discovery call scheduled with someone who had not yet signed the contract. When I called her, I simply said, “We can’t proceed until you sign the contract.” She apologized profusely. We jumped off the phone, she read through it, signed it and called me when she was done. No muss, no fuss. Be YOU An authentic, human approach to content marketing is being you. A client once fired us because I sent an email that was “too direct.” He said he found it offensive. Was I upset? Not at all. I laughed. Then I read the email again. I scratched my head. I had someone on my team read the email. They scratched their head. In near unison, we said, “Dodged a bullet!” You can’t be everything to everyone, and frankly, I don’t want to be. I am known for saying it like it is and making you laugh at the same time. Not everyone appreciates my style, and that’s cool. We are all different. And that is the beauty of using a human approach. You have no choice but to be you. As a result, you’ll only work with the people who get you. Would you have it any other way? The next time you’re writing a blog, social post or email, I want you to do something for me. Read it and ask yourself, “Would my best friend recognize that I wrote this?” If the answer is yes, congrats: you are using a human approach to content marketing.

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Best Practices for Running a Virtual Sales Meeting

Article | April 16, 2020

Video conferencing has become the new normal in the midst of COVID-19. And seeing as how virtual sales meetings were already a trend before the pandemic, it stands to reason that digital meet-ups will likely be the standard for sales interactions in the future. A virtual sales meeting is a carefully orchestrated experience, and running a meeting from a laptop in your dining room might feel like an unnerving lack of control. While there are indeed many differences between in-person and virtual settings, a sales meeting held online can still engage prospects, nurture leads, drive deals and maintain relationships. It’s important to understand the best practices for running a successful sales meeting. That way, you can more easily train and coach sales reps on how to thrive in the virtual environment, which will be a key skill moving forward.

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Spotlight

4C Insights

4C is global marketing technology company that delivers a unified platform for audience intelligence and media activation. Leading brands, global agencies, and media owners trust the Scope by 4C™ platform to identify their most valuable audiences and reach them across channels and devices.

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