Article | March 8, 2020
"Marketing ROI is far from an exact science," says Ashley Schuetz, vice president of marketing at Massage Heights. "It needs to be looked at holistically because it is so challenging to attribute one specific marketing vehicle to an overall conversion." Franchise brands must know their core customer and the value of that customer to decide on marketing and measurement tactics and strategies - and then be ready to adjust and measure again and again. The right data can help brands select key performance indicators (KPIs) that correlate with the company's strategic goals. These can include increasing sales or conversions, raising brand awareness, or boosting website traffic, for example. Once that is decided, the next task is to craft strategies to target the right customer with the right message at the right time - and find ways to measure and analyze the results.
Article | December 13, 2020
One of the greatest changes we have seen with virtual selling is the inevitable change in meeting location. No longer in a traditional office setting, location is now entirely dependent upon each participant’s environment and choice. This can range anywhere from your kitchen table to the captain’s seat on the Starship Enterprise. The choice is yours, so choose wisely.
Your background makes a strong statement about you. You are quite literally projecting an image, whether professional or otherwise, to your customer. So make sure that your real or virtual background supports that image by being neat and clutter free, well-lit, and perhaps with a spark of personality.
Real vs. Virtual Backgrounds
Virtual selling offers a whole new avenue of creative control when it comes to selecting a backdrop for your next video call. But which should you choose? Here are some considerations:
The Benefits of Authenticity
You now have the opportunity to welcome clients and/or coworkers into your home, making sales calls more personal than ever before. Video meetings, whether held in your home office or at your kitchen table, can reveal quite a lot about you to your customer. Just as their background reveals a lot to you.
This can be a great advantage to sellers as it both humanizes you and levels the relationship. Instead of vendor-to-prospect, it becomes more human-to-human. Personal elements, like books, pictures, furnishings, can stimulate conversations and deepen connections.
When to Use a Virtual Background.
That being said, sometimes your home simply is not quite conference call ready! That’s the time to consider using a virtual background or green screen for personal privacy or professionalism. When might you want to consider a virtual background? Here are a few questions to help you decide:
Questioning if your background is too cluttered? (Hint: if you’re wondering, then yes, it probably is)
Clashing with busy patterns, stripes or artwork?
In the middle of a home repair project?
Providing TMI with your environment? (“Hello bedroom Zoom callers! I’m talking to you!”)
Anticipating scene-stealing pets or children?
In these cases, a virtual background may be your new best friend.
Considerations when using a Virtual Background
While a green screen allows you to have a little (professional) fun, keep it on the side of realism, i.e., the office of your dreams vs. the space station, or simply a backdrop that allows you to briefly live in a home that is not at the mercy of your children’s toys. In need of a little inspiration?
Pro tip: Canva has a wonderful selection of customizable backgrounds you can download for your next video call.
Be aware that overtly busy or fantastical backgrounds can present distractions that may detract from the overall quality of your presentation. When it comes to backgrounds, you are the star, and your background should quite literally be, “the background.” You’re already competing for the sale, you don’t want to also be competing for the attention of your customers! So select a backdrop that promotes your sales goals, not one that detracts from them.
Avoid Motion Blur
Another common problem seen when using virtual backgrounds or green screens is motion blur. This is when a presenter gestures or moves too quickly when in front of a green screen resulting in blurred elements. It is important to move slowly and with intention when using a green screen to avoid blurring or entire body parts disappearing into the background. Losing an entire hand is quite distracting, is it not?
Bottom Line: Take advantage of the benefits authentic or real backgrounds can provide whenever you can. If that’s not possible, virtual backgrounds are a great option as long as you choose one that supports you and your brand.
Get more virtual selling tips on the Selling On-Video Channel!
Article | February 10, 2020
We all are surrounded by Artificial Intelligence. From Siri to Alexa to Google Home, it’s influencing the age we live in and giving higher prospects to execute every task smartly. Most of us nowadays rely on voice search for help even in the simplest tasks. So, how Artificial Intelligence is competent in SEO? How can it manipulate Search Engine Rankings? Have you ever come across the use of Artificial Intelligence in SEO?
Article | December 24, 2020
The effects of this year have seen the influencer marketing industry ramp up, and by a significant amount, too.
Our Instagram feeds are filled with more ADs than before and the battle is on for brands to secure long-lasting, authentic collaborations with their favourite influencers. But how can brands transition influencers into ambassadors for 2021?
Amelia Neate, Senior Manager at agency Influencer Matchmaker, explains how brands should be looking to consider ambassadors as part of their influencer marketing strategy for the new year.
The rise of influencer marketing
Fast approaching a market size of $10 billion, the influencer marketing industry has seen an estimated growth of at least 50% each year since 2016. And over the last year alone, the industry has increased by approximately $3 billion.
The coronavirus pandemic has simply sped up changes that were already underway and has allowed creators and agencies within the industry to understand the need to adapt to consumer needs.
And if this year has taught us anything, it’s that trust, and authenticity are pivotal. So, with that being said, we believe that brands should be looking to transition influencers into ambassadors in order to promote collaborative, long-term partnerships.
One-off campaigns vs long-term partnerships
This is not a case of one being better than the other. They both offer incredible benefits to brands, however here at Influencer Matchmaker, we wanted to inform brands how they can turn the influencers they work with into ambassadors and long-term partners.
Influencers are a great way for brands to reach a brand-new audience, providing them with the ability to target potential consumers.
With large and loyal followings, influencers are able to promote a brand, along with their products and services, creating rather impactful results, however many influencer relationships are short-term.
And whilst this is incredibly effective, some brands may prefer to work with influencers as part of an ambassadorship and work on a number of campaigns with them over a longer period of time.
Influencers, as part of both short-term and long-term campaigns, will create and share content about the brand and its products.
However, brand ambassadors will actively and regularly use the products and will share the same values as both the brand and their target audience. This, in turn, creates an authentic and honest relationship between the ambassador and their following.
Consider an ambassador a cheerleader for your brand. They become a representative and maintain an ongoing relationship, earning the trust and loyalty of their followers.
Often, when brands form a partnership with an ambassador, they can post a variety of content, as opposed to one-off posts or stand-alone images. They are able to get involved in press events, offer discount codes and so much more.
Long-term collaborations and ambassadorships usually take part over the course of three months or longer.
How to transition an influencer into an ambassador
Brands should look for influencers who are already fans of their brand and products, and actively uses them.
This may seem odd - why pay somebody to promote your brand when they already talk about it to their audience?
If an influencer already uses your product or has previously discussed your brand, then they already have an audience that is interested and engaged, meaning they are likely to receive any long-term campaigns and collaborations extremely well.
This also increases the level of trust between the brand, the influencer and the target audience. The audience will recognise the authenticity of the collaboration, resulting in a greater return on investment (ROI) for the brand.
As well as this, more recently, brands have been collaborating with ambassadors in a different way and one that is proving to be extremely effective.
Ambassadors have been creating their very own collections with brands, as well as selecting their own edits. This has allowed brands to collaborate with ambassadors in a much more personal manner, creating an even deeper connection with their audience and potential consumers.
Popular influencers have been collaborating with well-known retailors to do exactly that. Victoria Magrath, founder of InTheFrow, recently teamed up with luxury jewellery brand Edge of Ember to create her very own collection. And fellow luxury fashion influencer Lydia Millen has also partnered with Karen Millen.
Similarly, Emma Willis and Marvin Humes have formed a long-term partnership with well-known high-street brand, Next. They both create seasonal fashion edits and collections, which are incredibly well-received by their audiences.
In The Style is an online retailer which is recognised for its long-term collaborations with a number of successful social media influencers. Getting the likes of Jacqueline Jossa, Olivia Bowen and Billie Shepherd on board to create their very own clothing ranges has made the brand one of the most successful online fashion stores.
Transitioning an influencer into an ambassador is a sure-fire way to create successful campaigns. And now more than ever, consumers are seeking creative and authentic partnerships, and what better way to do that than with a brand ambassador?