4 Much Needed Pillars of Social Customer Service

| December 26, 2016

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In today’s time almost everyone is using social media for various purposes. If you are a business that operates on social media and get customers via this platform, it is important that you know how to address you customer’s needs and requirements efficiently. In this article, Social Media Examiner helps discover four tools to manage customer service on social media. Rignite makes it easy to monitor everything happening across your social media accounts. You can sync multiple platforms, including Facebook, Twitter, Instagram, and LinkedIn. Every time a user interacts with your brand, or your brand interacts with another user, it shows up on your Rignite activity feed. This lets you easily see what people are saying, so you can go line by line and address each interaction directly. Rignite is most helpful, however, for improving customer service in businesses that work with social media teams, because you can assign specific customer service cases to individual team members.

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Adcetera

Adcetera is an independent marketing and advertising agency. Our 35-year history is built on a very simple foundation: we are exceptionally good at helping brands tell their stories, and we do so in ways that are memorable, impactful, useful, and true.

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