StorageCraft Announces Global Channel Partner Program Expansion with 24/7 Support

The 24/7 support will now be a standard offering for all StorageCraft MSP subscription licenses, including ShadowProtect and the recently introduced ShadowXafe 4.0 and OneXafe Solo business continuity solutions. "By making 24/7 support standard, StorageCraft helps alleviate the added pressures that MSPs are experiencing as they help businesses adapt their IT infrastructures around distributed workforces due to COVID-19," , the company says. According to Zendesk, request volumes remain well above pre-crisis levels, and average global support requests were up 19 percent in mid-July, compared to the same time last year. "Small and mid-sized businesses rely on their MSPs to ensure their data and IT infrastructure are always available and accessible, regardless of location," StorageCraft says.