Marketing Strategy

Deliver a Modern Digital CX: A Guide for Marketing Innovators

December 1, 2021

Marketing Innovators
No one fully understands the long-term effect COVID-19 will have on societies or regional economies. But the impact it’s having on brands is becoming clearer by the day. Customer loyalty to brands is low – and the cost of acquiring new customers is high. Marketers need to focus on creating and sustaining engagement with each and every customer.

For their new e-book, “Deliver a Modern Digital CX: A Guide for Marketing Innovators,” Acquia worked with Vanson Bourne to collect the views of 8,000 consumers and 800 marketers across Australia, Brazil, France, Germany, Japan, Singapore, the United Kingdom and the United States.

Customer behaviors have shifted during the crisis and may not revert to pre-pandemic norms. The survey explores shifts in marketing and consumer expectations about CX and privacy. Download this Research Report to learn how marketers can transform their CX in fundamental, business-impacting ways.

Spotlight

POP

POP is a different kind of place. This is a place that fuels growth and solves problems. A place that stimulates and provokes. A place that makes people fall in love with brands through experiences. A place driven by what’s now, what’s new and what’s next. A place that celebrates employees. In this place, we don’t just make things. We make things happen. POP has offices in Seattle and San José, Costa Rica and works with clients around the globe.

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