An MMA Mobile Shopper Marketing White Paper

July 12, 2017

Despite its small size, the smartphone makes an enormous impact on the retail experience. At each stage of the buying cycle, consumers can now instantly access almost every single data point about the product they’re considering. Pricing, product reviews, specifications, tutorials, and customer support are all a few taps and seconds away. While this has been known for a few years, the Mobile Marketing Association’s Mobile Shopper Marketing Committee felt that the role of the smartphone in retail deserved a much closer look, to drill down further on where mobile fits within the consumer journey. To accomplish this, in this white paper we are evaluating the buying process through a specific framework: McKinsey’s “Consumer Decision Journey,” the result of a 2009 study which reframed how marketers should view a customer’s path to purchase. McKinsey examined over 20,000 qualitative and quantitative purchase decisions across five industries and three continents to build its report.

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Mediaxis Marketing

Mediaxis is a leading provider of professional sales and marketing services to emerging market clients. Mediaxis expertise is in the acquisition and retention of customers through an effective combination of approaches including working with a network of independent sales companies, made up of motivated and hardworking sales teams as well as telesales and online methods.

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Spotlight

Mediaxis Marketing

Mediaxis is a leading provider of professional sales and marketing services to emerging market clients. Mediaxis expertise is in the acquisition and retention of customers through an effective combination of approaches including working with a network of independent sales companies, made up of motivated and hardworking sales teams as well as telesales and online methods.

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