Alcatel-Lucent Enterprise Selects Akio to Deliver New CCaaS Hybrid Offering

Determined to meet the growing market demands for communication technologies, Alcatel Lucent Entreprise has chosen to rely on the omnichannel Customer Service expertise of software publisher Akio to build a new Hybrid CCaaS (Contact Center as a Service) offer. It will enable Alcatel-Lucent Enterprise customers to couple a Cloud-based application for managing digital channels (email, chat, social networks) to their PBX for seamless processing of all customer service requests.

Spotlight

With supply chain volatility quickly becoming the norm in wake of the events of the past several years, it behooves discrete manufacturers to prioritize flexibility and agility, and Sage X3’s enterprise resource planning (ERP) solution can help them do so and remain competitive in uncertain times. Consult this white paper to fin


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Dom Nicastro | April 03, 2020

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Dom Nicastro | April 03, 2020

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Dom Nicastro | April 03, 2020

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Dom Nicastro | April 03, 2020

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Spotlight

With supply chain volatility quickly becoming the norm in wake of the events of the past several years, it behooves discrete manufacturers to prioritize flexibility and agility, and Sage X3’s enterprise resource planning (ERP) solution can help them do so and remain competitive in uncertain times. Consult this white paper to fin

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