Retailers Invest Heavily In New Tech To Optimize Their Digital Shopping Journey

SHARE

How can retailers create an experience that resonates with customers and drives both satisfaction and loyalty? How can they ensure their efforts also contribute to a healthy bottom line? How can technology tools move them toward their goals?

A survey conducted by Retail TouchPoints and Capgemini asked executives (director-level and above) from more than 100 retailers about their plans to master CX. Those on the front lines of retail success shared their strategies.

Download the report for access to stats, including:
  • 49% of survey respondents said they don't currently have a loyalty program;
  • Only about 7% said cyber security was among their top strategic goals; and
  • At 35%, ship-from-store topped the list of omnichannel initiatives retailers currently offer.
Check out the report now!

Thank you for your interest. Your report is ready for downloading below.

By submitting this form, you agree to have your contact information, including email, passed on to the sponsors of this asset for the purpose of following up on your interests.