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Facebook Introduces New Ways for Businesses to Communicate with Customers

February 07, 2019 / Matt Southern

Facebook is going to make it possible for businesses to receive and respond to customer messages using the same service. Instagram direct messages will be integrated with the Facebook page inbox. So DMs sent through Instagram can be read and responded to using Facebook.This will give businesses the ability to respond faster while ensuring they never miss a message from a customer.According to Instagram internal data, 150 million people on Instagram have a conversation with a business every month.