CHANNEL PARTNERSHIPS
Trellix | February 09, 2023
On February 08, 2023, Trellix, a cybersecurity company, launched its Trellix Xtend Global Channel Partner Program to accelerate adoption of the Trellix extended detection and response (XDR) platform and cyber resilience through a distinctive partner-first approach, increasing profitability, growth, and engagement for its partners.
This program provides its partners with a unique opportunity to build and distribute value-adding services on Trellix’s XDR platform. Trellix has invested in Xtend’s partner development programs to enhance user experience, raise awareness, educate sellers, and offer more opportunities to sell on its platform. Its partners can access resources like its partner portal, learning management platform, profitability programs, technical and sales resources, and support for marketing and demand generation. Its partner portal is a repository of upgraded guides, sales playbooks, deal registration, and incentive management for partner success.
Senior Vice President of Global Channels and Commercial at Trellix, Britt Norwood, said, "Partners are at the forefront of our global sales strategy." He added, "To be effective, our new partner program had to be built from the ground up with their needs in mind. We spent a great deal of time listening to partners, reviewing industry best practices, and developing the right approach to enable partners to increase profitability, better support their customers, and lead in the XDR market."
(Source – Business Wire)
Senior Vice President and Chief Executive of Ingram Micro Inc. and Trellix partner Dr. Ali Baghdadi said, "The new Trellix channel program was built with partners in mind, which sets it apart from the competition." He added, "Their approach directly reflects the evolution of the channel and enables us to provide excellent customer experiences and build trusted relationships by delivering essential security services and solutions. A deeper partnership with Trellix, ongoing support, and opportunity creation will help fuel our growth. We look forward to our continued collaboration with Trellix to find the best solutions for keeping our customers safe."
(Source – Business Wire)
About Trellix
Trellix, a computer and network security company, provides solutions like managed detection and response (MDR) services, email security, data loss prevention (DLP), network detection and response (NDR), security operations (SecOps), and endpoint solutions. Through its "living security" approach, it integrates with many third-party and native providers, opening a global marketplace for its partners and integrating the platform within customers' current environments. In addition, it removes complications with enhanced efficiency, sophisticated detection, quick response, and operational cyberthreat remedies.
Read More
OMNI CHANNEL MARKETING
Medallia Experience | February 22, 2023
On February 21, 2023, Medallia, Inc., a worldwide pioneer in customer and employee experience, unveiled Medallia Experience Orchestration (MXO), a platform that assists companies in utilizing omnichannel customer insights to comprehend and tailor to their customer's needs, ensuring an exceptional experience.
Medallia Experience Orchestration merges Thunderhead's cutting-edge enterprise technology for real-time interaction management and journey orchestration, which was recently acquired by Medallia, with the company's unparalleled experience intelligence capabilities. These advanced solutions expand the reach of conventional customer feedback management initiatives, reducing service costs and generating more revenue.
In addition, MXO enables organizations to detect customer intent using experience data and effortlessly deliver more innovative, faster, and more personalized experiences across multiple real-time channels. As a result, MXO is a vital tool for companies aiming to influence customer experiences as they occur.
Using Medallia Experience Orchestration, organizations can forecast customer intent and facilitate seamless conversations across various channels, tailor-made for each customer. By tapping into millions of cues and journey intelligence, companies can make swift, personalized decisions that are empathetically accurate, intent-driven, and cognizant of customer journeys. As a result, organizations can provide a cohesive, customized, connected, and intuitive experience for customers to enjoy.
EVP of Strategy at Medallia, Alex Glanz, said, "Organizations that embrace these technological innovations stand to unlock significant value in the form of lower operating costs, accelerated revenue growth, and enduring brand loyalty." He added, "Creating seamless, personal experiences requires organizations to go beyond measurement and analytics to drive action and influence experiences as they happen. Medallia Experience Orchestration fuels the future of customer experience by helping brands create more personal customer experiences across every touchpoint."
(Source – Businesswire)
About Medallia
Medallia is a trailblazer and leading customer, employee, citizen, and patient experience solutions provider. Medallia Experience Cloud, the No. 1 enterprise experience platform, serves as the experience system of record, enabling all other applications to become customer and employee-aware. The platform aggregates billions of experience signals from various interactions, such as voice, video, digital, IoT, social media, and corporate messaging tools. Through the use of advanced artificial intelligence and machine learning technology, it automatically uncovers predictive insights that drive impactful business decisions and outcomes. As a result, the company's clientele reduces customer churn, converts detractors into promoters and buyers, creates real-time cross-selling and upselling opportunities, and makes revenue-impacting business choices, offering tangible and significant returns on investment.
Read More
CHANNEL PARTNERSHIPS
eschbach, Novaspect | February 08, 2023
On February 07, 2023, eschbach, a software development company, announced a channel partnership with Novaspect, an industrial automation company, to add more services for its growing customers in North America. This partnership will allow Novaspect to work with eschbach development team with a mutual cloud infrastructure backed through eschbach security in its Shiftconnector platform's new projects.
It's Shiftconnector®, a digital platform that supports process manufacturing and helps shift workers track compliance, safety, and performance, through sharing knowledge. It leads to collaboration and complete transparency and creates an easily accessible information platform from anywhere on the globe. Novaspect is a provider of local resources and technical expertise, filling communication gaps between workers and machines.
Founder and CEO of eschbach, Andreas Eschbach, said, "eschbach is excited to be developing a rich partnership with Novaspect to help drive our growth in the North American market." He added, "eschbach has been supporting the process industry for nearly 20 years. Our customers appreciate that we continuously enhance Shiftconnector to meet their changing needs, as well as find exceptional solutions partner, like Novaspect, to increase access to a digital solution like Shiftconnector that will increase plant safety, efficiency, and resilience."
(Source - Accesswire)
Novaspect’s Vice President, Digital Transformation, Jon Hall, said, "We are pleased to be partnered with the eschbach team and serve as a Shiftconnector Solution Partner. Shiftconnector is a foundational enabler for digital transformation, addressing an unlimited number of use cases in a typical manufacturing plant. Shiftconnector solutions directly support our primary goal of partnering with clients to help them achieve new levels of performance by removing inefficiencies, connecting teams, and transforming data into actionable insights."
(Source - Accesswire)
About eschbach
eschbach, a global software developer, has been dedicated to enhancing interactive management, transparent communication, and business intelligence since 2005. Its headquarters are in Bad Saeckingen, BW, and it is developing and updating the Shiftconnector digital platform, which assists production and supplier manufacturers worldwide, as well as modules such as io. Performance and ShiftconnectorGo.It specializes in Shiftconnector® interactive shift log, shift communication, documentation, operational logging software, chemical manufacturing, pharmaceutical manufacturing, PaaS, SaaS, OEE, and io. Equipment, and io.Performance.
About Novaspect
Novaspect is an employee-owned company offering an Employee Stock Ownership Program and is an Impact Partner of Emerson Automation Solutions. Through innovation in technology and industrial automation, it has been improving customer performance since 1936. Headquartered in Schaumburg, IL, it is engineering, selling, and servicing industrial process controls, automated control systems and valves. It builds customer relationships, creates effective processes, and delivers local services with the best technologies. It offers services regarding process control, valve repair industries and local service over the upper Midwest.
Read More