Alcatel-Lucent Enterprise Selects Akio to Deliver New CCaaS Hybrid Offering

Determined to meet the growing market demands for communication technologies, Alcatel Lucent Entreprise has chosen to rely on the omnichannel Customer Service expertise of software publisher Akio to build a new Hybrid CCaaS (Contact Center as a Service) offer. It will enable Alcatel-Lucent Enterprise customers to couple a Cloud-based application for managing digital channels (email, chat, social networks) to their PBX for seamless processing of all customer service requests.

Spotlight

For most businesses, international expansion is not just a long-term goal, but a necessity to remain competitive and grow. For example, in a recent Atlas survey, more than 80% of international companies said that they were considering expanding into new markets this year in order to find the right talent for their business. An E

Spotlight

For most businesses, international expansion is not just a long-term goal, but a necessity to remain competitive and grow. For example, in a recent Atlas survey, more than 80% of international companies said that they were considering expanding into new markets this year in order to find the right talent for their business. An E

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