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EVENTS

THE MARTECH SUMMIT
THE MARTECH SUMMIT
August 19-20, 2020
The digital revolution has urged brands and advertisers to reshape the way they connect and engage with customers regionally and globally. At the same time, MarTech innovation through the likes of Data Analytics, AI, Machine Learning, Automation and the use of chatbots to enhance customer experience...

Growth Marketing Summit 2020
GROWTH MARKETING SUMMIT 2020
September 01-01, 2020
As Europe's biggest conference for digital growth and optimization, we unite like-minded optimizers from around the world. Share topics that move the digital world and learn from world-class talks. The growth marketing SUMMIT is less about Conversion Uplifts. Rather, it is about a data-driven, c...

SHARESHARESHARE
Customers are everywhere and can contact the brand at any time, through any available channel. The Akio.Cx platform by Akio allows your Customer Relation teams to deliver an omnichannel customer experience: telephone, e-mails, chat, Facebook Messenger and Twitter are natively unified in one user-friendly single tool. Call centres and outsourcers, worldwide, are using the AI powered Akio.Cx platform and its Analytics module to enhance their agents and transform supervisors & managers into client satisfaction super-heroes!
SHARESHARESHARE

RELATED NEWS


Once upon a time, in the faraway land of CCaaS, Alex (the client) was enjoying goods and services offered by retailers and e-retailers across the country and beyond. He often needed to get in touch with the brands’ call centres, to talk to Nicola, Jack or Susan, who answered his requests by phone or e-mail… but their relationship was complicated… and with the rise of new communication channels – like chat or social networks – it was only likely to get worse. Alert...

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Our servers are housed in the Equinix PA6 datacentre in Aubervilliers (Paris) and the back-ups are housed in Equinix PA5. The platforms are monitored and managed by our support and production teams, which are spread over several regional locations (Paris, Montpellier, Vallauris), with two team members at each site. Telecommuting has been put in place for all of our team members, in line with our Business Continuity Plan (BCP). The health crisis that we are currently going through is a test for t...

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Determined to meet the growing market demands for communication technologies, Alcatel Lucent Entreprise has chosen to rely on the omnichannel Customer Service expertise of software publisher Akio to build a new Hybrid CCaaS (Contact Center as a Service) offer. It will enable Alcatel-Lucent Enterprise customers to couple a Cloud-based application for managing digital channels (email, chat, social networks) to their PBX for seamless processing of all customer service requests....

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Akio, publisher of the Akio.Cx software platform for call centres and customer services, announces the acquisition of Algoria, a software publisher specialised in unified communications. The combination of the two applications will allow any company to organise the processing of customer requests more efficiently, by facilitating collaborative work between customer advisors and internal employees, especially through teleworking....

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The number one outdoor advertising company worldwide, announced today that MédiaKiosk, its subsidiary specialising in the installation and management of newsstands, of which it is the majority shareholder (82.5%) alongside Presstalis (5%) and three publishing groups – Le Figaro (5%), Le Monde (5%) and Altice Media (2.5%) – has renewed the contract to design, supply, install, maintain and operate news and other types of kiosks in Paris. This will include managing kiosk advertis...
JCDECAUX
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EVENTS

THE MARTECH SUMMIT
THE MARTECH SUMMIT
August 19-20, 2020
The digital revolution has urged brands and advertisers to reshape the way they connect and engage with customers regionally and globally. At the same time, MarTech innovation through the likes of Data Analytics, AI, Machine Learning, Automation and the use of chatbots to enhance customer experience...

Growth Marketing Summit 2020
GROWTH MARKETING SUMMIT 2020
September 01-01, 2020
As Europe's biggest conference for digital growth and optimization, we unite like-minded optimizers from around the world. Share topics that move the digital world and learn from world-class talks. The growth marketing SUMMIT is less about Conversion Uplifts. Rather, it is about a data-driven, c...