Akio

Belkins
Customers are everywhere and can contact the brand at any time, through any available channel. The Akio.Cx platform by Akio allows your Customer Relation teams to deliver an omnichannel customer experience: telephone, e-mails, chat, Facebook Messenger and Twitter are natively unified in one user-friendly single tool. Call centres and outsourcers, worldwide, are using the AI powered Akio.Cx platform and its Analytics module to enhance their agents and transform supervisors & managers into client satisfaction super-heroes!

C-Suite On Deck

Philippe Guiheneuc is the Marketing Director at Akio, a company that provides customer experience software platforms. It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring.

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Related News

MÉDIAKIOSK, A SUBSIDIARY OF JCDECAUX, RENEWS THE CONTRACT FOR THE MODERNISATION OF PARIS NEWSSTANDS AND MANAGEMENT OF KIOSK STAFF

JCDecaux | July 04, 2016

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The number one outdoor advertising company worldwide, announced today that MédiaKiosk, its subsidiary specialising in the installation and management of newsstands, of which it is the majority shareholder (82.5%) alongside Presstalis (5%) and three publishing groups – Le Figaro (5%), Le Monde (5%) and Altice Media (2.5%) – has renewed the contract to design, supply, install, maintain and operate news and other types of kiosks in Paris. This will include managing kiosk advertis...

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AKIO ANNOUNCES THE ACQUISITION OF SOFTWARE COMPANY ALGORIA

Akio | May 22, 2020

news image

Akio, publisher of the Akio.Cx software platform for call centres and customer services, announces the acquisition of Algoria, a software publisher specialised in unified communications. The combination of the two applications will allow any company to organise the processing of customer requests more efficiently, by facilitating collaborative work between customer advisors and internal employees, especially through teleworking....

Read More

ALCATEL-LUCENT ENTERPRISE SELECTS AKIO TO DELIVER NEW CCAAS HYBRID OFFERING

Akio | May 13, 2020

news image

Determined to meet the growing market demands for communication technologies, Alcatel Lucent Entreprise has chosen to rely on the omnichannel Customer Service expertise of software publisher Akio to build a new Hybrid CCaaS (Contact Center as a Service) offer. It will enable Alcatel-Lucent Enterprise customers to couple a Cloud-based application for managing digital channels (email, chat, social networks) to their PBX for seamless processing of all customer service requests....

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AKIO REMAINS PRESENT BY YOUR SIDE: THE MESSAGE FROM PATRICK GIUDICELLI, PRESIDENT OF AKIO

Akio | March 20, 2020

news image

Our servers are housed in the Equinix PA6 datacentre in Aubervilliers (Paris) and the back-ups are housed in Equinix PA5. The platforms are monitored and managed by our support and production teams, which are spread over several regional locations (Paris, Montpellier, Vallauris), with two team members at each site. Telecommuting has been put in place for all of our team members, in line with our Business Continuity Plan (BCP). The health crisis that we are currently going through is a test for t...

Read More
news image

MÉDIAKIOSK, A SUBSIDIARY OF JCDECAUX, RENEWS THE CONTRACT FOR THE MODERNISATION OF PARIS NEWSSTANDS AND MANAGEMENT OF KIOSK STAFF

JCDecaux | July 04, 2016

The number one outdoor advertising company worldwide, announced today that MédiaKiosk, its subsidiary specialising in the installation and management of newsstands, of which it is the majority shareholder (82.5%) alongside Presstalis (5%) and three publishing groups – Le Figaro (5%), Le Monde (5%) and Altice Media (2.5%) – has renewed the contract to design, supply, install, maintain and operate news and other types of kiosks in Paris. This will include managing kiosk advertis...

Read More
news image

AKIO ANNOUNCES THE ACQUISITION OF SOFTWARE COMPANY ALGORIA

Akio | May 22, 2020

Akio, publisher of the Akio.Cx software platform for call centres and customer services, announces the acquisition of Algoria, a software publisher specialised in unified communications. The combination of the two applications will allow any company to organise the processing of customer requests more efficiently, by facilitating collaborative work between customer advisors and internal employees, especially through teleworking....

Read More
news image

ALCATEL-LUCENT ENTERPRISE SELECTS AKIO TO DELIVER NEW CCAAS HYBRID OFFERING

Akio | May 13, 2020

Determined to meet the growing market demands for communication technologies, Alcatel Lucent Entreprise has chosen to rely on the omnichannel Customer Service expertise of software publisher Akio to build a new Hybrid CCaaS (Contact Center as a Service) offer. It will enable Alcatel-Lucent Enterprise customers to couple a Cloud-based application for managing digital channels (email, chat, social networks) to their PBX for seamless processing of all customer service requests....

Read More
news image

AKIO REMAINS PRESENT BY YOUR SIDE: THE MESSAGE FROM PATRICK GIUDICELLI, PRESIDENT OF AKIO

Akio | March 20, 2020

Our servers are housed in the Equinix PA6 datacentre in Aubervilliers (Paris) and the back-ups are housed in Equinix PA5. The platforms are monitored and managed by our support and production teams, which are spread over several regional locations (Paris, Montpellier, Vallauris), with two team members at each site. Telecommuting has been put in place for all of our team members, in line with our Business Continuity Plan (BCP). The health crisis that we are currently going through is a test for t...

Read More