5th State of Service
What You’ll Find in This Report
For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service professionals to determine:
How service organizations continue to adapt to an ever more digital-first environment
How economic uncertainty is impacting plans for investments in people, processes, and technology
The evolving role of field service in overall customer service strategies
Approaches to talent management and development in a challenging labor market
To access the report, fill out the form below.
1 - 20 employees
21 - 45 employees
46 - 200 employees
201 - 1,000 employees
1,001 - 4,500 employees
4,501 - 10,000 employees
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