The Future of Enterprise Payments Is Focused on Enabling Seamless Customer Experiences
Media Partner is Distributing This Content on Behalf of PayPal
In 2020, e-commerce and digital payments were widely adopted by consumers, which accelerated the need for e-commerce-enabled businesses to update their payment infrastructure to support their clients' preferred payment methods.
To better understand how businesses with 100+ people and annual revenues Of at least $50 million in the US (or $10 million internationally) are adjusting to the new digital economy, IDC teamed up with PayPal. The findings demonstrate that most eCommerce- enabled businesses prioritize digital payments for business expansion, yet many need more organizational readiness or IT capabilities to satisfy expected customer demand. For companies that want to continue investing in digital payment capabilities, focus on creating new customer experiences with vendors who support digital agility, and collaborate with an integrated payments solution provider to support effective scaling and international expansion, these gaps could represent significant opportunities.