IDC MarketScape: Worldwide Enterprise Legal Management Software 2023 Vendor Assessment
This IDC MarketScape covers major vendors participating in the worldwide enterprise legal management (ELM) software market. This vendor evaluation is based on a comprehensive criterion expected to be most conducive to success in providing enterprise legal management software via all deployment models in both the short term and the long term. The evaluation criteria emphasize capabilities and strategies such as user experience (UX), cybersecurity, and artificial intelligence (AI)/ML/analytics. IDC expects critical success factors for enterprise legal management vendors to be the following:
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Ease of use and user experience that bring simple, customizable, and democratized experience to legal operations professionals
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Advanced AI/ML capabilities to analyze and benchmark historical billing trends as well as enable decisions to be made on current matters
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Microsoft Office add-in with deep functionality to enable attorneys to work where they are comfortable
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Workflow and legal service request intake capabilities that enable legal operations teams to elevate their value to the organization
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Deep and flexible managed services offering that enables bill review to be completed in an accurate and timely manner