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FROM SINGLE CHANNEL TO JOURNEY ANALYTICS – A UNIFIED APPROACH

In order to have effective analytics, you need a unified interaction analytics solution that accurately searches, identifies, and draws conclusions from a single pool of audio, chat, e-mail, and text interactions. In this webinar you will learn about the benefits of NICE Nexidia Analytics from the micro to the macro level. On the micro level, we'll provide deep insights on how to improve the quality and effectiveness of masses of individual interactions. On the macro level, we will highlight solutions that enable tracking and understanding of the customer’s entire journey across all touchpoints.