Channel.report: Forrester Research: Digital Customer Experience Governance Demystified

Forrester Research: Digital Customer Experience Governance Demystified

This Forrester report outlines the steps customer experience (CX) professionals must take to optimize and continuously improve their digital customer experiences.


Included in this report:

  • Digital CX Governance: misaligned and misdirected
  • The keys to effective Digital Governance
  • How to govern the post-PC Digital Experience

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