Today's savvy online generation has more options than ever. With so many choices, customers are often swayed more by helpfulness and ease of use than price alone.
Quickly solving customers' problems and answering questions can cement lifelong loyalty. That's why Best-in-Class companies are turning to multi-modal solutions, such as cobrowse, to bring visual into the digital experience.
In fact, Aberdeen Group research shows that companies with such capabilities achieve:
Learn how to make customers’ lives easier with our report, “Visual Engagement: The ROI of Customer Experience Excellence,” by Omer Minkara, Aberdeen Group Research Director.
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